1.0
General Introduction
The
Washington Parish Communications District (herein after WPCD) is soliciting
written proposals for the immediate selection of Phase II compatible E9-1-1
equipment for installation at the parish’s various Public Safety Answering
Points (hereinafter PSAPs). The
selected vendor will provide installation, implementation, upgrades, training
and long-term maintenance support for the equipment and software so included in
the scope of the request.
This
request for proposals describes certain functions
required of the CPE system requested. It
does not describe how a proposed system is to implement these functions, as each
Vendor's system will be unique in that respect.
The
Washington Parish Communications District was created by the Washington Parish
Government on May 17, 1988 under the provisions authorized by Louisiana Revised
Statue 33:9101-9106.
The
details of this authority is as follows:
Communication District Authority Given to the Parishes By Bill R.S.
33:9107 in 1983.
Washington Parish Police Jury Enacts Statutes Establishing Washington
Parish Communications District on May 17, 1988.
Washington Parish Voters Approve a Levy On All Land Telephones Equaling
5% of the Highest Tariff Rate or $0.55 per Residential Phone and $1.43 per
Business Phone on November 10, 1988.
The
purpose of the district is to establish and manage operations of an enhanced 911
emergency telephone system in Washington Parish. The district is governed by a seven (7) member board
appointed by the parish government. Board
members receive no compensation. The
Communications District employs two full time personnel to handle the day to day
business of the district.
The district has equipped four public safety answering points : Washington Parish Sheriff’s Office, Franklinton Police Department, Bogalusa Police Department, and Bogalusa Fire Department with enhanced 911 equipment. Each answering point is staffed by the respective agency’s dispatch personnel
WPCD
is soliciting responses from qualified Vendors to this Request for Proposal
(hereinafter RFP) as to their solution to provide and fully implement Customer
Premise Equipment (hereinafter CPE) that would meet the Parish’s needs of
providing Automatic Number Identification (hereinafter ANI), Automatic Location
Identification (herein ALI) and be capable of Phase II E9-1-1, that is,
displaying wireless and wireline Automatic Location Identification onto a street
grid map from the ALI, initiated from a 9-1-1 call.
This is referred as Project Stage One (PSO) in this RFP.
Project Stage One is scheduled to be installed and operational in the
first Quarter of 2004. Funding is
currently available for this installation.
WPCD’s
may purchase other fully compatible hardware and software options to the main
CPE system as system enhancements from the vendor so chosen by this RFP process
or from other vendors at their discretion .
Such options include but are not limited to the following :
a.
Computer Aided Dispatch (CAD)
b.
E911 Dispatch Mapping, GIS Software, Phase II capable
c.
Fully Integrated Radio Console with Graphical User Interface (GUI)
d.
AVL Dispatch Equipment
e.
Record Management Software (RMS) utilizing existing data bases
f.
Capability to integrate with State of Louisiana NCIC system
g.
Capability to integrate with Incident Command system software
The
selected Vendor will be well established in the design and delivery of public
safety E9-1-1 CPE and have the immediate ability to offer solutions and provide
viable options towards implementing this system. The Vendor must have the products and technical expertise to
install, implement, and maintain this CPE.
The selected Vendor will provide a system that has the ability to fully
integrate with other systems for the automatic generation of a map display
initiated by the ALI received when a 9-1-1 call is placed to the PSAP.
WPCD
extends an invitation to your company to submit a written proposal to provide
Phase II compatible E9-1-1 CPE system that includes the following:
·
Systems
design
·
Computer
and telephone hardware
·
Software
·
Project
management
·
Interfaces
·
Installation
·
Implementation
·
Training
·
Documentation
·
Maintenance
·
Support
Proposals
are for the development and installation of a comprehensive, fully integrated,
interactive CPE system. The system
being sought must provide state of the art technology that will satisfy the
present and future needs of the Washington Parish 9-1-1 System, as defined by
WPCD, and be capable of adapting to existing supplemental and future
technological advances in the realm of E9-1-1 GIS integration.
The Vendor should address the requirements for day-to-day operation with
the appropriate capabilities, as well as the ongoing operational and management
needs for the proposed system.
WPCD
is seeking Vendors that employ the latest technological advances in the field of
public safety and who are forward thinking in their approach to complex problem
solving. The intent is to acquire
and administer a single E9-1-1 CPE system in Washington Parish, with one
selective router located in the Washington Parish Sheriff’s Office , and
Integrated Work Stations (IWS) at the four remote PSAP’s, and a Management IWS
at the WPCD main office on Cleveland Street, Franklinton, Louisiana.
This configuration is hereafter referred as Project Stage One (PSO) .
In
Project Stage Two, all Integrated Work Stations will be located at one location
on Dollar Road in Washington Parish. At
that time, the selective router as well as the integrated workstations will be
moved to the new location. It
is therefore requested that the vendor include in their proposal, a strategy for
making such a move.
WPCD
is seeking to enter into a contract with the most qualified Vendor who can meet
or exceed the requirements of this RFP.
It
is the desire of WPCD to eventually develop a fully integrated system that will
provide superior geographic location technology, while allowing for the
continued enhancement of that system.
In planning for the future, WPCD intends to work in partnership with the
selected vendor, the 9-1-1
Service Provider and all of the PSAP’s in the Parish towards implementing this
system.
Vendors
are advised that WPCD 9-1-1 staff will serve as the single point of contact
between the Vendor and the Parish during the procurement process.
Vendors are strongly discouraged from contacting any other
person(s) involved, directly or indirectly, with this procurement.
2.0
BACKGROUND
2.1.
Phase II Wireless
The
Federal Communications Commission (hereinafter FCC) has issued dockets requiring
wireless carriers to provide location information from wireless calls to be
generated and provided to the PSAPs. There are two phases of these requirements.
Phase I requires the wireless carrier to relay the caller’s ANI and the
location of the base station or cell site receiving a 9-1-1 call to the PSAP,
through the use of “psuedo-ANI” (hereinafter p/ANI).
The caller’s ANI identifies the caller and the p/ANI identifies the
cell site or cell site sector. The
call is then direct trunked to a selective router where the p/ANI is used to
look up routing codes to route the call to the geographically appropriate PSAP.
FCC Phase II will require wireless carriers to provide ALI on 9-1-1
calls. The ALI provided by wireless
carriers will be in the form of location coordinates: latitude, longitude, and
altitude (x, y, and z). These coordinates will be essential in routing the
caller to the correct PSAP. The PSAP receiving the call must then have a mapping solution
in place that receives those coordinates and returns a map projection depicting
the caller’s location on a street grid.
The
WPCD 9-1-1 Program has identified the need to have in place a Parish wide
mapping system which will not only comply with the FCC Phase II Wireless
mandate, but will also enhance the region’s current wireline technologies by
providing an automatic map display based on location coordinates as well as site
addresses originating from the ALI accompanying a 9-1-1 call.
This system should function in the multiple PSO PSAP environment or in a
future single PST PSAP environment.
The Washington Parish GIS map is currently in development, using Geo-Comm’s
GEOPOINT software.
Once
a Vendor is selected, it is the intent of WPCD to conduct a pilot project for
the installation of the proposed equipment at the Franklinton Police
Department’s new facility on 11th Avenue, Franklinton, Louisiana.
Upon successful completion of this pilot project, the Vendor will continue with
the installation and implementation with the remaining PSAPs.
WPCD expects to have the parish-wide system, Project Stage One, installed
and fully functional by the end of the first quarter, 2004..
2.2
Current Status
The
Washington Parish 9-1-1 System has 4 primary and secondary PSAP’s .
Washington Parish, is a rural parish (County) in South East Louisiana
(Location: 30.85202 N, 90.04154 W) encompassing 669.6 square miles with a
population of 43,185 (1990 Census).
The PSAPs are currently equipped with a variety of CPE including a
Positron Lifeline 100 with ICM’s at the Washington Parish Sheriff’s Office
and a Positron Friend with IDM’s at the Bogalusa Police Department.
The Franklinton Police Department is connected to the Lifeline 100 at the
Washington Parish Sheriff’s Office in a host-client mode, and the Bogalusa
Fire Department is connected likewise to the Positron Friend at the Bogalusa
Police Department. A move to a new
location on 11th Avenue by the Franklinton Police Department is
expected in the last Quarter of 2003, and the equipment herein must be installed
in this facility at its opening.
2.3
Public Safety Answering Points
The
9-1-1 public service answering points operating within the Washington Parish
9-1-1 system and covered by this request for proposal are as follows :
|
AGENCY |
ADDRESS |
CITY |
TRUNKS |
|
Franklinton Police Department |
805 Pearl Street |
Franklinton, Louisiana |
|
|
Washington Parish Sheriff’s Office |
1002 Main Street |
Franklinton, Louisiana |
6 |
|
Bogalusa Police Department |
202 Arkansas Street |
Bogalusa, Louisiana |
4 |
|
Bogalusa Fire Department |
202 Arkansas Street |
Bogalusa, Louisiana |
|
Visits to these PSAP’s must be arranged in advance by the WPCD, and a WPCD representative must accompany all visitors
2.3.1
Public Service Answering Points – Proposed PSO Configuration For This
FRP
The
Selective Router should be capable of supporting eight remote IWS and integrate
with a centrally located logging recorder
The
Integrated Work Stations shown at the Bogalusa Police Department, the Washington
Parish Sheriff’s Office, the Franklinton Police Department, and the Bogalusa
Fire Department, should be equipped with the following capabilities
a.
Computer Telephony Integration (CTI) for 911 calls only (no admin lines).
b.
ANI/ALI
c.
Integrated TDD
d.
Instant Recall Recorder (IRR)
e.
ACDR
Printer
f.
PSAP Time Synchronization Package
g.
Future capability for integrated Computer Aided Dispatch (CAD),
The
Integrated Work Stations shown at WPCD should be equipped with the following
capabilities:
a.
Management
– Statistical software
b.
Access
and control of centralized Logging Recorder
This
Project Stage One (PSO) configuration is the scope of work to be presented as
such.
2.3.2
Public Service Answering Points – Proposed PST Configuration
The
Integrated Work Stations at the Consolidated Communications Center shown
above, are those moved from their previous locations, and should be equipped with the following capabilities
a.
Project Stage One Capabilities plus,
b.
Computer telephony integration for all telephone lines
o.
Computer Aided Dispatch (CAD)
p.
E911 Dispatch Mapping, GIS Software, Phase II capable
q.
Fully Integrated Radio Console with Graphical User Interface (GUI)
r.
AVL Dispatch Equipment
s.
Record Management Software (RMS) utilizing existing data bases
t.
Capability to integrate with State of Louisiana NCIC system
u.
Capability to integrate with Incident Command system software
This
Project Stage Two (PST) configuration is not within the scope of this RFP but is
presented for background information purposes. Information presented by the vendors concerning their
integration capabilities with PST equipment, will however, be included in the
WPCD decision making process.
3.
GENERAL SYSTEM REQUIREMENTS
3.1.
This section delineates in detail the specific functions required
of the CPE system requested. It
does not describe how a proposed system is to implement these functions, as each
Vendor's system will be unique in that respect. It is important, however, that the Vendor describes how their
system implements the functions, i.e., how their system will operate.
System design that allows a central or hosted
application and permits server and controller sharing among multiple PSAPs will
be considered. In this system
design segregation and protection of data, reports, access and administration
must be provided.
3.2.
The purpose of the
information provided in this document is to assist the Vendor in the preparation
of the proposal. The RFP is designed to provide interested Vendors with
sufficient basic information to submit proposals meeting minimum requirements,
but is not intended to limit a proposal’s content or to exclude specifications
to evidence service capability under any proposal.
3.3.
The primary long term goal of these
specifications is to provide a complete and satisfactory operating Phase II
compatible Enhanced 9-1-1 Emergency Communications System, with ANI and ALI for
each Public Safety Answering Points (PSAP) described in this document no later
than March 31, 2005, with the implementation of Project Phase Two .
Our immediate goal is to implement Project Phase One no later than March
31, 2004. Information submitted as
it relates to Project Phase Two will be reviewed in order to understand the full
capabilities of the vendor’s system.
3.4.
The
Vendor shall propose a CPE and software solution that has the capability to
ensure reliability, availability, and access 24 hours a day, 365 days a year.
The Vendor must detail the required hardware configuration to support the
proposed CPE and Project Phase Two configuration.
3.5.
WPCD, which is managing this
project, is releasing the RFP to solicit turnkey proposals for the design,
installation, training, service and maintenance of Enhanced 9-1-1 Public Safety
Answering equipment. Project Phase One includes the replacement of 4 existing
PSAPs. ALI Database services are to
be by Intrado and network services between the selective router and the client
IWS are the responsibility of the vendor. A bidder must insure that their
installation and cutover plan for the new Enhanced 9-1-1 CPE will not cause an
interruption, deviation or degradation of the existing service.
3.6.
Vendors
shall also list all exceptions to the functions specified in this RFP.
Failure to do so may be cause for disqualification, or WPCD may direct
the Vendor, if selected, to implement the missing features at no cost to the
9-1-1 system participants. This
section also describes general requirements that define the system environment
sought by WPCD, such as security features, and user interfaces.
3.7.
Any
proposed E9-1-1 CPE and Call Reporting Statistical System must fully integrate
with the overall system and be accessible from the WPCD office at 1005 Cleveland
Street, Franklinton, Louisiana.
4.
CPE System Requirements
Vendors submitting a response shall ensure that their
solution will meet the following requirements:
4.1.
This
system must contain a centralized selective router to support eight remote IWS.
4.2.
System
should allow for direct trunking to wireless providers with digital interfaces
such as ISDN PRI/BRI and T1.
4.3.
Contractor
shall be responsible for providing a complete Enhanced 9-1-1 system providing
ANI and ALI along with the functions specified in this document.
Responsibility shall include all equipment, installation, maintenance,
and training needed to provide the region with a fully operational Enhanced
9-1-1 system.
4.4.
No single point of failure shall render the system non-functional. Vendor
shall cite knowledge of system compliance to these specifications, as well as
any exceptions.
4.5.
Inclusive Installation - All equipment and installation material required
to fulfill the specifications of this document shall be furnished and installed
whether or not specifically enumerated in these specifications. The installation
will be handled as a turnkey project, inclusive of delivery, installation,
review, testing and written acceptance of all equipment from the planning phase
to system implementation.
4.6.
Installation & Preparation Responsibility - Installation of all
equipment, conduit, wiring, and any necessary cabling and/or trenching shall be
the total responsibility of the Vendor. The Vendor will have total
responsibility for system compatibility and successful performance. The Vendor
will verify that existing equipment room facilities and dispatch areas are
sufficient for the proposed system. Any PSAP room preparation and/or
modifications must be clearly outlined in the proposal submitted.
4.7.
NENA Equipment Standards - It is the intent of WPCD to meet or exceed the
National Emergency Number Association Generic Standards for E9-1-1 PSAP
Equipment, as revised, relating to the Vendors proposed system and APCO Project
36 requirements for communications
and integration to future CAD systems. Vendor
shall cite knowledge of system compliance to these specifications, as well as
any exceptions.
4.8.
No single point of failure shall render the system non-functional.
A distributed processor architecture shall be used so as to meet the
performance demanded by an
E9-1-1 environment. Every module shall function independently of the
others. There should be no situation in which a processing bottleneck could
occur. Systems that force incoming
calls to wait for an available MF receiver before presenting the call will be
given secondary consideration.
4.9.
ALI requests shall be made immediately after ANI has been decoded.
Systems that wait for the calltaker to go off-hook before sending requests for
ALI will be given secondary consideration.
4.10.
Processing power shall be distributed among the E9-1-1 controller
modules. There will be no central controlling module, and all modules shall
function independently. The state
of a line interface/call-processing module shall have no effect on the
performance of another. Hardware redundancy and automatic switchover shall be
provided on the various modules where appropriate. Modules that provide
communication to external devices such as ALI databases, administrative ports,
and ANI/ALI display equipment shall be configured with redundancy and shall
operate independently. One module shall operate in an active mode. The other
standby module shall automatically become functional upon failure of the primary
module.
4.11.
All power supplies shall be redundant and distributed. A power related
fault on an E9-1-1 controller module must not affect the power supplied to other
modules. It shall not be necessary to power down the controller in order to
replace modules. It shall be possible to remove redundant modules that are in
standby mode without any interruption in service. All redundant modules shall be
easily accessible.
4.12.
Equipment must provide an uninterruptible power supply (UPS) for a
minimum of 20 minutes run time to provide full operation of the E9-1-1 equipment
being supplied at each PSAP and at the selective router.
4.13.
The Vendor shall provide documented Mean Time Between Failure (MTBF)
ratings of the system components furnished
4.15.
Systems
must have the capability to interface with multiple telephone company and ALI
remote databases for wire-line and wireless providers, as well as future
connections such as ACN.
4.16.
Systems
must provide for redundancy in regards to data storage and distribution.
4.17.
Systems
must be easily accessed by personnel with a moderate amount of technical
expertise.
5.
Specific E9-1-1 CPE Requirements
5.1.
The E9-1-1 controller shall be equipped to perform voice transfers
directly within the unit, or alternatively at a tandem central office.
Voice transfers may be either speed or manually dialed.
Once transfer connection is established, the equipment will allow any
party disconnect or a three-party voice conference.
5.2.
All types of lines, including E-9-1-1, seven-digit emergency, up
to 25 administrative lines and ring down circuits will be terminated.
PSO includes only 911 lines.
5.3.
Each call taker answering position display equipment transfer button
shall be programmable with up to four telephone numbers to the same destination.
5.4.
The E9-1-1 controller system shall provide analog connections and start
signals for channel bank recorders and call check conversation recorders. The
start signal should be activated when the calltaker goes off hook, and
deactivate when the call is released.
5.5.
Three alarm levels will be generated in response to abnormal occurrences
requiring the attention of maintenance or supervising personnel:
Minor, Major, Critical
5.6.
A remote maintenance interface shall provide for diagnostic maintenance
capability defined as “The ability to locally and/or remotely allow
interaction with the E9-1-1 controller for diagnostics and maintenance
issues.”
5.7.
A maintenance printer interface shall drive a printer to provide hard
copy of system error messages.
5.8.
An automatic call detail record (ACDR) printer shall be provided, and
shall provide a print-out every time a call is released. The information
contained in each ACDR includes: The caller’s ANI and ALI, Incoming Trunk,
Calltaker Answering Position, Transferred Destination, Date, time(s) of the
various connect, disconnect and transfer events and other particulars relating
to the call.
5.9.
A time and date stamp automatically printed every hour
5.10.
The ability to replace the ACDR
printer with an IBM-compatible PC in order to automatically update a database of
call detail records shall be provided.
5.11.
Management Information System
5.11.1.
In order
to assess usage, allocate resources and identify abuses, a Management
Information System is required. This Management Information System must
monitor all lines within the system, including E-9-1-1, seven-digit emergency,
administrative lines and ring down circuits.
The system shall produce various duty shift reports, as well as a daily
report.
5.11.2.
The
proposed system shall incorporate the E9-1-1 call data records for valuable and
accessible analysis of system performance.
5.11.3.
The
proposed system shall interface the E9-1-1 call records and telephone
information into a PC (personal computer) for efficient storage, search, and
retrieval of vitally important data. The proposed MIS system shall provide PSAP
Managers with the ability to customize reports using a variety of user defined
criteria, and provide the following features:
5.11.3.1.
Provide a
total of calls answered per position;
5.11.3.2.
Monitor
trunk usage for system performance;
5.11.3.3.
Average
call ringing and call handling time per position;
5.11.3.4.
Display
call statistics on a real time basis;
5.11.3.5.
Retrieve
and display call detail data on demand;
5.11.3.6.
Store ALI
call information;
5.11.3.7.
Provide
database management functions
5.11.4.
The
proposed MIS system shall be remotely accessible by WPCD.
5.12.
E9-1-1 Controller
5.12.1.
9-1-1 controller shall support dedicated redundant data links to the
designated ALI database provider. A request to the database shall be made as soon as call ANI
is received. The E9-1-1 controller shall compare the telephone number
returned with the ALI to the original ANI sent by the CO, ensuring that caller
ALI is matched with ANI. If the received ALI is unclear or incomplete, a
calltaker must be able to command the system to repeat the request to the
database.
5.12.2.
The Vendor shall describe
the standard telephone button configuration and expansion capability. The design
shall be modular to allow for future expansion beyond present requirements. All
line buttons shall be programmable.
5.12.3.
An add-on feature providing the possibility of establishing a supervised
conference consisting of internal and/or external parties shall be provided.
5.12.4.
An emergency queue shall be provided to ensure that all incoming
emergency calls are answered in the order in which they are received.
5.12.5.
Last number redial under operator
control shall be provided.
5.13.
Speed Dialing
5.13.1.
A speed-dial feature allowing
two-digit code access to 100 speed dial numbers shall be provided.
Speed-dial numbers shall consist of up to 16 digits per number. The
speed-dial feature shall be user-programmable only under administrator level
access.
5.13.2.
Speed
dialing shall be capable of performing primary and secondary dialing for
dialing, transfers, conferences, and other functions, such as long distance
access, card numbers, pin access.
5.13.3.
Call-takers
shall have the ability to search the speed dial library for a given entry by
typing the first few letters of the entry.
5.13.4.
Speed
dialing shall support the ability to dial alphanumerically, in example, 1 800
CALL ATT.
5.13.5.
Speed
dial access shall be available by either a simple mouse click, keyboard entry,
or a combination of both
5.14.
The
volume of the ringer may be lowered to a preset minimum, muted or increased at
calltaker discretion and will automatically revert to its default level at a
specified elapsed time period.
5.15.
The ability of muting the transmit side of the handset shall be provided.
In the alternative some method of notifying a supervisory person by way
of a Supervisor Alert, Silent Monitor, and/or Break-In feature shall be
provided.
5.16.
The ability to transmit a ring on a ring-down line shall be provided. The
ability to cause a momentary disconnect on an emergency line shall be provided
as well.
5.17.
The ability to use the telephone console handset/headset with radio
systems under the control of the answering position equipment shall be provided.
5.18.
The ability to record all communications occurring at the console shall
be provided. The E9-1-1 system design shall provide access leads for connections
to a customer-provided voice recorder to be located at the selective router
site. The customer premise system designs proposed shall include recall recorder
capability for each answering position. The ability of the recall recorder to
play and record simultaneously, such that an operator may review a previous call
while recording a current call, is required. Start, stop, forward, reverse
control feature are also required.
5.19.
All console equipment must be available in both desktop and panel mount
configurations, with the exceptions of computer cases, keyboards, monitors and
peripherals. Appropriate cabling, connectors and all hardware necessary for the
installation and maintenance of the equipment shall be provided.
5.21.
The
answering position consoles shall be programmable to provide single-button
transfer of voice to other emergency response type agencies. The system shall
provide up to sixteen (16) single-button tandem transfers, and up to sixty-four
(64) tandem transfers with the use of an additional alternate type button.
5.22.
The CPE shall provide the ability
to manually request ALI data.
5.23.
If caller
ID is subscribed to, the caller ID of calls received over administrative lines
shall be displayed on the corresponding answering position’s console and the
ANI of the Caller ID feature shall be displayed in the same “ANI screen” as
that of an Enhanced 9-1-1 call.
5.24.
The above
named interfaces (E9-1-1 and Caller ID) shall accumulate all of the information
required to generate enhanced call records (timing, transfers, ANI/ALI, etc.)
and print to a single “Call Records” device.
5.25.
Intelligent Workstations (IWS) and Automatic Call Distribution (ACD)
5.25.1.
The ANI/ALI
controller must provide intelligent call distribution of 9-1-1 trunks and
administrative lines in PST, at designated PSAPs. The ACD must route the call
that has been waiting the longest to the first available operator.
5.25.2.
The
answering position shall allow the operator to place up to eight (8) 9-1-1 calls
on hold. To assist in retrieving the proper call, operators shall be presented
with a list of calls on hold, showing the ANI, the ESN, the trunk number, the
time and date at which each call was placed on hold. Operators shall also have
the capability of retrieving 9-1-1 calls that have been placed on hold at
another operator's position.
5.25.3.
The ANI/ALI
controller shall store the ANI/ALI information while the call is on hold hence
avoiding repetition of the ALI request.
5.25.4.
The IWS
shall allow calltakers to have on-screen access to all telephone features and
shall not require a physical telephone instrument.
All standard telephone functions must be available via the Intelligent
Workstation. At a minimum these shall include:
5.25.4.1.
Pickup an
incoming call;
5.25.4.2.
Hold;
5.25.4.3.
Hold-indicator;
5.25.4.4.
Release;
5.25.4.5.
Cancel;
5.25.4.6.
Transfer/Conference;
5.25.4.7.
Dial/Last
Number Redial;
5.25.4.8.
Initiate
an outbound call;
5.25.4.9.
Retrieve
a held call
5.25.5.
The call queue indicators must show the following types of information:
5.25.5.1.
Number of calls in queue;
5.25.5.2.
The length of time the oldest call has been in queue;
5.25.5.3.
The trunk number or line number of the incoming call;
5.25.5.4.
Line status, i.e. ringing, off-hook, etc.
5.25.6.
The IWS must have the ability to show all trunks and lines associated
with each individual queue. This will be a secondary window, accessible by the
mouse and/or keyboard. All lines must be accessible to other calltakers after
the initial answering of a call. This will allow for both silent monitoring and
barge-in type features.
5.25.7.
Vendor shall describe current on-screen access functions and planned
future upgrades depicting additional functionality.
5.25.8.
The IWS should be able to offer a great deal of flexibility to provide
automatic ANI/ALI information, including supplemental ALI database functions.
This feature shall allow the calltaker/administrator to modify the ALI
information without affecting the original ANI/ALI data record. Calltakers will
have the ability to share this data with other calltaker positions and transfer
data to secondary PSAPs.
5.25.9.
Administrators shall have the capability to review data entered and to
accept or reject the information as part of the local systems supplemental
information file.
5.25.10.
The IWS shall provide the ability to program buttons to allow for
“point and click” access to frequently used features and commands such as
fast coding, deferred dispatch and print, on demand.
5.25.11.
The IWS shall be able to provide a PSAP supervisor with a
second-by-second account of all of the activity pertaining to a specific call.
Critical information such as time of call, elapsed ring time, and transfers
executed should be available for review and documentation. Every sequence of
events will be time stamped and marked with the calltaker’s identification.
5.25.12.
The CPE shall have the ability to interface directly by hot-key with the
language interpreter service provider.
5.25.13.
The IWS shall offer the supervisors and PSAP managers a package of data
handling tools to allow the viewing of the center’s activity in real-time, and
the capability of filtering and viewing data, in a variety of formats, including
active calls, abandoned calls, view incidents by type or by ANI/ALI information.
Multiple filters must be able to be combined to view information in detail to
provide for improved analysis capabilities.
5.25.14.
The IWS shall support a local database that provides the calltaker with
immediate access to stored information related to a specific ALI record. Such
information may include building access, hazard warnings, hazardous material
information, etc. This function shall be performed automatically by the CPE, and
will be indicated to the calltaker by a predetermined indicator.
5.25.15.
The IWS, through LAN/WAN, modem or internet connections, shall allow
access to external databases. These shall be accessed through terminal
emulation-type protocols. Examples include ALERTS/NCIC 2000 interface
requirements. All system testing and documentation will be the responsibility of
the successful Vendor.
5.25.16.
The IWS must be programmable to recommend primary transfer destinations
based upon the type of incident. The calltaker should have the ability to send
various types of data, such as ANI/ALI or supplemental ALI. The CPE shall allow
the data to be transferred simultaneously to multiple locations, in a variety of
communication modes to contact faxes, other IWSs, and remote printers.
5.25.17.
The IWS
shall transfer information, such as addresses or coordinates to mapping system
software with graphical display capability. (ANI, ALI, Mapped ALI, CAD Mapping).
All system testing and documentation shall be the responsibility
of the successful Vendor.
5.25.18.
The IWS hardware shall provide for a minimum of fully digital ANI/ALI
telephone switch utilizing a minimum 17" LCD color monitor ANI/ALI display,
Pentium IV based CPU of 2.2 gHz 25
MB DDR Ram, 40 GB hard drive with multi-tasking capability, with a minimum
operating system equal to, or greater than, Window NT 4.0 for the operator
position, and digital telephone instruments.
All equipment must comply with any and all applicable FCC regulations,
Part 68, Part 15, subpart J. All equipment must meet industry standards (i.e. UL
listing, FCC, IEEE). CPE must provide for agency specific protocol for
interfaces to future or existing CAD systems. Modem interface capability under
NCIC 2000 protocol to ALERTS database must also be possible.
5.25.19.
9-1-1 call management should be capable of integrating with E911 dispatch
mapping software which should be fully integrated into each workstation, to the
point that all call taking, ANI/ALI display and mapping functionality can take
place on one workstation screen, using one keyboard and one mouse without losing
any functionality.
5.26.
Remote ALI Printers
5.26.1.
The
Remote ALI print interface is required to allow the primary PSAP to forward ANI
and ALI information along with originating PSAP location and position
information to a remote location.
5.26.2.
The
remote ALI print interface shall access any secondary PSAP by dialing up to 15
digits on a standard class “C” dial-up line, either loop start or ground
start.
5.26.3.
In the
event of simultaneous remote ALI print requests, the Remote Print Interface
shall buffer and process up to 5 additional requests.
5.27.
TDD Capability
5.27.1.
All CPE
shall provide an integrated TDD detector for all lines that will detect both
Baudot and ASCII protocols. The CPE will allow the call taker to communicate by
using the keyboard and/or pre-programmed messages.
5.27.2.
The
system shall provide management with the capability to configure and script the
predefined messages based on the incident type, such as, but not limited to,
POLICE, FIRE, and EMS.
5.27.3.
The
system shall provide the ability to assign predefined messages to “hot
keys”, i.e., F1 through F12, or a CTRL key combination.
5.27.4.
The
system shall provide a single window for transmitted and received TDD
characters, and a separate window for available predefined messages.
5.27.5.
The
system shall provide the ability to dump the text of a TDD conversation
to a local printer.
5.28.
PSAP Time Synchronization Package
5.28.1.
The
system shall provide a PSAP Time Synchronization package for the purposes of
coordinating system-wide timing among the various 9-1-1 systems and support
systems within the PSAP, eliminating inconsistent time records. Ideally this
Time Synchronization Package will provide the means for the Enhanced 9-1-1
system, Computer Aided Dispatch system, 24 hour logging recorder, display
clock(s) and various other systems to operate on the “same” time source.
5.28.2.
The
Master Clock shall receive time from the U.S. National Institute of Standards
and Technology Radio Station WWVB or from GPS satellites, and provide legally
accepted time stamps.
6.
Project Stage Two Information
The information contained herein this section is
presented for informational purposes. The
vendor is requested, however, to submit data as to successful integrations with
other vendors. It is expected that
successful integration exists between a vendor’s own products.
The successful vendor for the WPCD Project Phase One project will be
judged at the higher level requirements of integration with other vendor’s
products.
6.1
E911 Dispatch Mapping, Phase 2 Capable
6.1.1.
Project
Phase Two systems must be capable of displaying a navigatable geographic map
display for wired E9-1-1 calls, wireless E9-1-1 Phase I calls and wireless
E9-1-1 Phase II calls in the following general manner and based on the following
data:
6.1.2.
Wired
E9-1-1 Calls - The ALI address provided in the ALI data packet from the
E9-1-1 Service Provider.
6.1.3.
Phase I
Wireless E9-1-1 Calls - The cell site or cell sector unique identifier provided
by the p/ANI or in the ALI data, which defines the tower and sector of that
tower the 9-1-1 call originated through. The
map must display the tower location as well as a visual indication of the
approximate area covered by the radio signals for calls originated through that
cell sector.
6.1.4.
Phase II
Wireless E9-1-1 Calls - The system shall react to the provision of the caller's
latitude and longitude by the wireless carrier as reflected in the ALI data
packet provided by the 9-1-1 Service Provider. The system shall plot an icon on the map at that reported
latitude and longitude, and provide the instant ability for the call taker to
determine the theoretical address, community name, and ESN of the point on the
map at which the caller's icon was placed.
6.1.5.
Please
report on the successful integration of your Project Phase One equipment with
any of the following vendors for E911
Dispatch Mapping, Phase 2 Capable
6.2
Computer Aided Dispatch, PST
Please report on the successful integration of your
Project Phase One equipment with any of the following vendors for CAD , the PSAP
name, address, and telephone number
6.3
Fully Integrated Radio Console and Controllers, PST
Please report on the successful integration of your
Project Phase One equipment with any of the following vendors for Fully
Integrated Radio Console and Controllers, the PSAP name, address, and
telephone number.
6.4
AVL Dispatch Equipment, PST
Please report on the successful integration of your
Project Phase One equipment with any of the following vendors for AVL Dispatch
systems, the PSAP name, address, and telephone number.
6.5
Records Management Software, PST
Please report on the successful integration of your
Project Phase One equipment with any of the following vendors for Records
Management software, the PSAP name, address, and telephone number.
6.6
Capability to integrate with Incident Command system software, PST
Please report on the successful integration of your
Project Phase One equipment with any of the following vendors for Incident
Command system software, the PSAP name, address, and telephone number.
7.
Maintenance
A
secure remote maintenance and diagnostic capability shall be provided by the CPE.
The E9-1-1 controller shall be capable of receiving and originating calls to the
maintenance center. The statistics accumulated by the internal maintenance
program shall be remotely accessed at will to analyze the overall system
performance. Failure/maintenance
reports will be provided to WPCD 9-1-1 staff as requested.
7.1.
The
system shall automatically disable any faulty unit(s) and ensure all systems
functions and features are still in operation. Due to the critical nature of
emergency communications, the vendor must be prepared and able to provide
on-site service 24 hours a day, 7 days a week, 365 days a year. The vendor shall
provide in detail their response to calls for emergency service.
7.2.
The
successful vendor must maintain a full maintenance facility located within one
day’s travel time of Washington Parish, Louisiana. Vendors must maintain an adequate supply of spare parts at
each PSAP to meet the requirements
of this document.
7.3.
The
maintenance provider shall provide documents certifying their system maintenance
and follow-up service personnel to be manufacturer trained and certified on the
system to be installed. The bidder shall include the names, training records,
experience in servicing the proposed equipment, years of experience in
trouble-shooting telecommunications networks, systems and devices, and primary
function of the proposed personnel who will be providing maintenance and follow
on services.
7.4.
The starting time for reported failure shall be notification to vendor
service office, documented by the 9-1-1 PSAP site. Starting time does not
preclude authorized service personnel from providing a more rapid response when
readily available. If there is no
response after two (2) calendar days of a 9-1-1 PSAP site documented request for
warranty or maintenance service on fixed site equipment and systems from an
authorized service center, the 9-1-1 PSAP site or WPCD may contract with an
alternate source. Charges for parts, shipping, handling and labor shall be borne
by the vendor.